Force quit the app, then open it again
- iPhone, iPad, iPod touch: Force the app to close.
- Apple Watch: With the app open, press and hold the side button to show the power options. Then press and hold the Digital Crown to quit the app.
- Apple TV: Double press the TV/Home button and swipe left or right to find the app with the issue. Then swipe up to close the app. You can’t force apps to quit on Apple TV (3rd generation).
Restart your device
Restart your iPhone, iPad, iPod touch, Apple Watch, or Apple TV. Then open the app to see if it works as expected.
Check for updates
Make sure that your device has the latest version of iOS or iPadOS, watchOS, or tvOS. Then check for app updates.
Jul 16, 2019 If you’re trying to launch an app and it keeps disappearing, the app is repeatedly crashing. If your phone has become unresponsive, it’s likely a device issue. Your phone will display a black screen or remain stuck on the Apple logo if the device has crashed. But if Mac Mail keeps crashing in High Sierra and you can’t access the mailboxes, re-indexing manually is the best option. To manually re-index your messages, follow the steps below: Click Mail Quit Mail to close the app. Go to your Desktop, then hold down the Option key. Dec 15, 2019 If you recently installed a software update on your Mac, you may notice that your Mail application keeps on crashing. The application may be closing without being prompted, not opening at all, or may be running at slower speeds.
- iPhone, iPad, iPod touch, or Apple Watch: You can manually update apps. You might need a Wi-Fi connection to update some apps on your iPhone, iPad, or iPod touch.
- Apple TV: Go to Settings > Apps and turn on Automatically Update Apps. If you don't have automatic updates turned on, you can open the App Store, go to the Purchased tab, and open an app's product page to see if an update is available.
Reinstall the app
- iPhone, iPad, iPod touch: Open the Settings app. Tap General, then tap iPhone Storage (or iPad Storage). Tap the affected app, then tap Offload app. Tap Offload app again. Wait a moment for the app to offload, then tap Reinstall App.
- Apple TV: Highlight the app on the Home screen, then press and hold the Touch surface until the app jiggles. Press Play/Pause, then select Delete. Open the App Store and redownload the app. Some apps require subscriptions for activation. If you can't activate the app or you don’t remember your sign-in information, contact the app developer.
- Apple Watch: Open the Watch app on your iPhone and tap the My Watch tab. Scroll to the app you want to remove, then tap it. Turn off Show App on Apple Watch, and wait for it to disappear from your watch's Home screen. To reinstall the app, scroll down to Available Apps in the My Watch tab and tap Install.
Contact the app developer
If you're having an issue with an Apple app, contact Apple Support. If it's a third-party app, contact the app developer.
Learn more
- Get help with unfamiliar charges and in-app purchases.
- If you can’t install or update an app, or if it’s stuck waiting, learn what to do.
- Get help with audio, video, or power on Apple TV.
HomeFixMacsMail App Keeps Crashing Mac? Try These Fixes
An exciting time for Apple users is when Apple releases software updates for their devices. If you own a Mac, you probably eagerly wait for the new macOS software to come out, so you can explore all the new features, and commands. However, software updates are not perfect and can actually sometimes cause problems on your Mac.
While this may seem counterproductive, it’s completely normal. Luckily, Apple is constantly releasing subsequent updates in order to fix the mistakes and bugs on prior updates. This is why it’s essential to always keep your software up to date. This is often seen as a chore that users ignore, however, this is a grave mistake.
You’ll end up solving problems you didn’t even know you had by updating the software on your device. This goes for any device you own, whether that be a Mac, iPhone, or iPad. If you recently installed a software update on your Mac, you may notice that your Mail application keeps on crashing.
The application may be closing without being prompted, not opening at all, or may be running at slower speeds. While frustrating, this is a commonly reported problem amongst Mac users, especially those who just recently updated their software.
This problem has occurred frequently on the masOS El Capitan upgrade, the macOS High Sierra upgrade, and even on minor upgrades afterwards. However, there are a few ways to solve this problem. Usually when an application repeatedly crashes on a Mac, it means there’s a problem with the preference files, otherwise known as the .plist files of that application.
Therefore, in order to solve this problem, you should delete the aforementioned files and see if that resolves the issue. In the specific case of the Mail application, there are also Envelope files which may be causing the problem. If this is the case, those files should be refreshed in order to prevent the application from crashing once again. Please follow the instructions below on how to delete the .pfiles and refresh envelope files.
Before going into a deep dive of the .pfiles, as stated above, it’s imperative that you’ve installed the latest version of macOS on your device. If you’re sure that you already have the latest software update installed, feel free to skip this method. However, if you’re not sure if you’ve the latest version of macOS installed on your Mac, follow the instructions below.
Update Your macOS Software
1. Launch the App Store.
2. Click on the Updates tab towards the top right.
3. Take note of any macOS updates. If there’s an update available, click on Update towards the right.
Please note that it will take some time for the macOS update to download and install on your Mac. Please be patient. You may have noticed that there are other updates available for the applications you have installed on your Mac. If you wish to update these applications as well, while updating the software on your device, click on the Update All button towards the top right.
After you’ve updated the macOS software on your Mac, try using your Mail application and check to see if the problem has resolved.
Delete the .pfiles on Your Mac for the Mail App
If updating the software on your device hasn’t solved the problem, follow the instructions below.
1. Make sure that you are not currently using the Mail application. If the application is unresponsive or refuses to close, force quit the application. Note: In order to force quit an application click the Apple Menu in the upper left corner of your screen and select Force Quit. Alternatively, you can press the keys option + command and esc at the same time, as a shortcut.
Mail App Keeps Crashing On Mac 10
2. Open Finder. In the top menu bar, click on Go. A drop-down menu will appear, and towards the bottom you will see a Go to Folder option. Click on this option.
3. A window will pop up, and prompt you to Enter a path, indicating which folder you would like to access. In the area provided, type in ~/Library/Preferences and click Go in the lower right corner.
4. Once redirected, locate the following two files: com.apple.mail.plist and com.apple.mail-shared.plist.
5. Drag and drop the two files to the Trash, or right click on the files, and select the Move to Trash option. Note: If you do not wish to delete these files, you may isolate them by moving them to the Desktop.
6. Restart your computer, and launch the Mail application once again. Check to see if the problem has resolved.
IF the problem has now been resolved, feel free to delete the files that you may have isolated on your desktop. However, if the problem has not been resolved, you should also remove your envelope files. In order to remove your envelope files, follow the instructions below,
- If your Mail application is opened, close it. Force Quit, if necessary as seen in step #1 above.
- As seen above, once again open Finder and on the menu bar at the top, click Go. From the drop-down menu that appears, click Go to Folder.
Mail App Keeps Crashing On Mac Windows 10
- A window will pop up prompting you to Enter a path. Type in ~/Library/Mail/V5/MailData. Click Go in the lower right corner.
- Depending on your current version, you may not see V5, and will instead see V6 and above, or V4 and below. Open this folder. You will then see a MailData folder. Open this folder, and you will see a list of files,s as seen below.
- Delete all the files that have Envelope in them, by dragging and dropping them into the Trash, or right clicking and selecting the Move to Trash option. Note: If you do not wish to delete these files, you may isolate them by moving them to the Desktop.
- Now restart your computer, and launch the Mail application once again. Check to see if the issue has resolved.
Once the issue has resolved, you may remove the files to isolated to the Desktop into the Trash.